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Frequently Asked Questions
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Shipping & Delivery
Standard shipping takes 12-18 days to most countries. Express shipping (DHL/FedEx) takes 5-10 days. Actual delivery time depends on the destination and customs clearance.
We ship to 100+ countries worldwide including USA, UK, Canada, Australia, Nigeria, Ghana, and many more. Contact us if you are unsure about your country.
DDP (Delivered Duty Paid) means all customs duties, taxes, and clearance fees are included in your shipping cost. You pay nothing extra upon delivery.
Customs & Taxes
With our DDP service, all taxes and duties are prepaid. You will not receive any surprise customs bills. The price you see is the price you pay.
Customs values are based on the actual product prices on your invoice. We always declare the true value for legal compliance.
We legally declare accurate values. Under-declaring is illegal and risky. Our DDP service ensures transparent, hassle-free delivery.
Package & Quality Control
Yes! We provide free QC (Quality Control) inspection on all orders. We check product quality, quantity, packaging, and take photos before shipping.
If items are damaged during shipping, we will compensate based on the declared value. Please take photos and contact us within 48 hours of delivery.
Yes! We offer free storage for up to 30 days. Consolidate multiple orders into one shipment to save on shipping costs.
Lost Package & Compensation
We take full responsibility for lost packages. If your package is lost in transit, we will provide a full refund or resend the order at no extra cost.
Contact us via WhatsApp with photos and order details. We will investigate and process your claim within 3-5 business days.
All shipments include basic insurance. For high-value items, we recommend purchasing additional insurance coverage.
Pricing & Payment
Shipping cost is calculated by volumetric weight (length × width × height / 5000) and actual weight, whichever is greater. We offer competitive rates with no hidden fees.
We accept Visa, Mastercard, PayPal, bank transfer, and cryptocurrency. All payments are processed securely.
No hidden fees. Our quoted price includes shipping, handling, and DDP fees. You will never receive unexpected charges.
Orders & Tracking
Register on our platform, submit your product links or request sourcing assistance. We will quote a total cost including product price, service fee, and shipping.
Use our tracking page with your tracking number. Real-time updates are available from pickup to delivery.
Orders can be modified within 24 hours of placement. Cancellation after product purchase may incur fees. Contact us immediately for changes.
24h
Response Time
100+
Countries Served
5K+
Happy Customers
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